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Portal help

For buyers

In short

This section explains how to use the portal as a buyer. You read how to sign in, look at properties and react to them. You also read how to plan viewings and install the portal as an app.

Checked on

The portal is the place where you see the homes that your agency has selected for you. This part of the help site covers everything you do there as a buyer.

  1. Signing in: with your password, and what to do if you forget it.
  2. The welcome page: what you fill in the first time.
  3. The overview: your properties, your next step and your viewings.
  4. Looking at a property: photos, details and map.
  5. Reacting to a property: interest, reject and stars.
  6. Viewings: request, see and cancel a viewing.
  7. Notes: write, speak and take photos.
  8. Comparing properties: your favourites side by side.
  9. Profile and language: name, language, password and sign out.
  10. Install the portal as an app: the portal on your home screen.

Each page starts with a short summary. In the portal itself, each screen has a question mark with a short explanation.